Terms And Conditions

Personal Information

Smileyserve India Pvt. Ltd. (“Smiley Serve”) is the licensed owner of the website smileyserve.com (”The Site”) and the mobile app "Smiley Serve". We respect your privacy. This Privacy Policy provides briefly on how we collect your data on the mobile app and Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing our services provided by the Site and mobile app, you agree to the collection and use of your data by Smiley Serve in the manner provided in this Privacy Policy.

Services Overview

As part of the registration process on the mobile app and the site, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, address and Postal code and the information about the pages on the site you visit/access, the links you click on the site and in mobile app, the number of times you access the page and any such browsing information.

License & Site access

Smiley Serve grants you a limited sub-license to access and make personal use of this site and mobile app. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Smiley Serve. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Smiley Serve and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Smiley Serve’s name or trademarks without the express written consent of Smiley Serve. Any unauthorized use terminates the permission or license granted by Smiley Serve.

Account & Registration Obligations

All customers/shoppers have to register and login for placing orders on the Mobile App. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the customer agrees to receive promotional communication and newsletters upon registration.


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

Customer can cancel order anytime up to the cut-off time of the slot for which you have placed an order using mobile app. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a cash back for the value of the return products which will be credited to your account on the mobile app. This can be used to pay your subsequent orders.

You Agree and Confirm

  1. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Smiley Serve for redelivery shall be claimed from you.
  2. You will provide authentic and true information in all instances where such information is requested of you. Smiley Serve reserves the right to confirm and validate the information and other details provided by you at any point of time.
  3. The address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  4. Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Modification of Terms & Conditions of Service

Smiley Serve may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.